Going forward

The 2017–20 Legal Choices development programme demonstrated there was demand for authoritative information to help users navigate the legal services market.

In our current three-year programme, the goal is to continue creating high-quality content while expanding our reach. As we move into the final year of the current programme, it is still our mission to make sure legal services users have the information they need.

We will continue the work of the past 12 months by collecting user feedback about the beta release of our revised website navigation.

We will continue to apply and develop our evidenced-based, user-centric approach to content commissioning and content creation.

And we will expand and make good use of our virtual reference group, which adds value by evaluating new and existing content.

Finally, we will continue to raise awareness of Legal Choices among legal services users in England and Wales through targeted digital marketing activity.