The research

We commissioned Thinks Insight and Strategy to conduct independent research into how small firms and sole practitioners use technology, their views on innovation and the support that they would most value.

Smaller firms face unique challenges or have varying levels of interest in adopting new technology compared to larger firms. Yet small-sized firms are the gateway to legal services for many people. We wanted to better understand the needs of sole practitioners and small firms when it comes to using technology and innovating. As well as identifying our role as a regulator in supporting them to innovate in the interest of consumers.

The study focused on sole practitioners and law firms with four or fewer partners and a turnover below £400,000.